Phillips Scott only uses Professional Furniture Commercial Freight Carriers via loading dock or curbside delivery.
All Shipping Fees are billed directly by Carrier prior to delivery to your commercial address. They will contact you for payment.
Phillip Scott has no minimum product re-orders. Keep in mind that the Freight Carrier's minimum fees will be approx. $75.00 - $150.00 in the Southeastern area per delivery billed directly by Carrier prior to delivery to your commercial address.
Please ensure the commercial address you supply to Phillips Scott is 100% accurate. This includes the street address, suite #, state, and zip code. Your company will be liable for any additional charges from the Freight Carrier for corrections.
In-Route Address Change:
If you change / correct an address while the product is in-route, your company will be liable for any additional charges from the Freight Carrier for corrections.
How Big are Delivery Trucks:
A 53ft Trailer truck must be able to maneuver in and out of your location risk-free. If the trailer truck cannot deliver due to maneuvering issues, your company will be liable for any additional charges from the Freight Carrier.
Expedited or Guaranteed Shipping:
Phillips Scott can NOT guarantee any shipping delivery date as we are not a Freight Carrier. We can only guarantee a date that a shipment will be ready to load. Note: If you need a specific urgent date that a product needs to get loaded, you must state this in your "Order Comments" to receive a notification back that your date can be accepted. Not all dates can be guaranteed.
When do I get the Delivery:
Once the Freight Carrier leaves our facility, you will be notified via email within 24hrs with tracking information from Phillips Scott. Please allow approx. 72hrs before contacting freight carrier to confirm a delivery date as this information might not be entered into their computer system yet.
At Delivery Time:
Freight Carriers do not assist with un-boxing, removal of materials, or product placement.
Signature of receipt by your agent or employee constitutes full acceptance of all merchandise stated on the bill of lading or electronic clipboard in undamaged condition and the correct products, finishes and quantities were received.
Shipping Claim: File a claim
If the damages/issues are not noted on the carrier's bill of lading or reported to an authorized Phillips Scott representative within 24hr of receiving the products, your claim will be voided automatically by the freight carrier. Any issue NOT reported within 24 hours of receipt will be considered as having occurred, happened or been done after the 24 hour period and therefore the Authorized Reseller's full responsibility.
If you are shipping to a residential address you need to "Choose Warehouse Pickup" when placing your order. This allows you to organize a Pickup with your carrier that does residential deliveries. We can provide you with referrals if needed.
When Can I Pickup:
You will be notified via email when your order is ready for pickup. Your Order # and Company Name is required to release your order. It is your responsibility to supply your Order # and Company Name to your pickup person / company or it will NOT be released.
Email a Resale Certificate:
We require a copy of your resale certificate on file prior to the merchandise being released if your company is located in the state of Georgia or your order will NOT be released.
Hours for Pickups:
Monday - Friday 10:00am – 4:00pm
Closed for lunch between 12:30pm - 1:00pm
Phillips Scott, 6610 Bay Circle - Suite F, Norcross GA 30071. Drive to the back of the building and make a right. Drive to the end of the building and the product is located at the 5th loading dock door from the far end.
Phillips Scott will have products ready for you to retrieve from the loading dock. We are not responsible for loading / securing products in pick up vehicles. Phillips Scott does not provide tie-downs or furniture blankets. If your agent or employee ops for Phillips Scott to help load merchandise into the vehicle, Phillips Scott will not be responsible for any damages to the product or the pickup vehicle. Note: We recommend a minimum of 2 people to handle furniture properly.
Signature of receipt by your agent or employee constitutes full acceptance of all merchandise stated on the bill of lading or electronic clipboard in undamaged condition and the correct product was received.
Responsibility for the product:
After pickup of goods by your agent or employee, Phillips Scott will not be responsible for charges resulting from damages and the inability of your agent or employee to deliver. If any problems occur, they must be handled with your agent or employee who has signed for the pickup.
If your product is not picked up after 30 days from the date of your pickup notification a storage fee of $60 per month with be charged to the credit card on file. If we do not receive a response or the products remain in our warehouse for an additional 60 days we then place your product back into inventory and your order will be subject to a 25% restocking fee. The remaining balance will be credited to your Phillips Scott account for future purchases but limited to six months.
Pickup Claim: File a claim
Signature of receipt by your agent or employee at time of pick up constitutes full acceptance of all merchandise stated on the bill of lading or electronic clipboard in undamaged condition and that the correct products, finishes and quantities are being picked up. Therefore, claims for products that were picked up will only be accepted if a product or part is found to have a manufacturing issue within the warranty period of 6 months after examination by an authorized Phillips Scott representative. Any other issue or damage that was not reported and validated at time of pick up is the Reseller’s sole responsibility and any of these claims will be voided automatically. If a claim on an order that was picked up is deemed valid, returning the product to the Phillips Scott warehouse is the Reseller's sole responsibility. We will only be responsible for repairs or replacements at our sole discretion.
At no point shall Phillips Scott be held responsible or liable for any extra costs incurred from the claims process. All claims will be handled according to the conditions defined in the Claims Process.