General:

These terms and conditions apply to all products sold to Authorized Resellers independent of pricing and price level. These terms and conditions may not be altered in any way by any oral or other written agreement.  Seller's receipt of an initial payment constitutes Authorized Reseller's agreement to all terms and conditions of sale contained on the Phillips Scott website and that the order was entered correctly.  Phillips Scott retains title to all products until fully paid for.  All prices, products, and/or product dimensions are subject to change without prior notification to customers.  All prices listed on the website are F.O.B. Atlanta, Georgia.

To-the-Trade Only:  ( Wholesale Sales - NOT RETAIL ) 
By submitting your Trade Professional Registration, you are warranting that you are a valid retail business in the design trade, that you are making tax-exempt wholesale purchases for resale to clients. You agree to be bound by this agreement.  Phillip Scott reserves the right to cancel orders or terminate relationships at our sole discretion without notice or compensation.

Price Level Commitments:       Price Levels / Registration Link                     
Dealer Price Level requires $3,000.00 in annual sales after the first year from opening order.  If annual sales are not met your Price Level is subject to change and will require you to make a new opening order.  The Wholesale Price Level requires $149 annually.  The annual payment of $149 will be billed to the credit card on file.   If annual payment is not received your account will be suspended.  

Order Balances:       The Order Process link 
Balances of the orders will be billed to the credit card on file the order was originally placed with.   If the payment is unable to be processed you will be notified by phone and/or emailed promptly.  If you are unable to resolve the payment issue within 30 days, you will incur a 25% restocking fee and the product will be returned to inventory.   Any balance over the 25% restocking fee will only be available as a credit on file available for use within a 6 months period.   

Cancellation:       Cancellation link   
Cancellation forms must be submitted online and received within 7 days after your order was placed to receive a full refund.  Non shipped or ready to Pickup products, canceled after 7 days will incur a 25% cancellation fee and any balance over the 25% will only be available as a credit on file available for use within a 6 months period.   Custom orders are not subject to cancellation.  We will NOT accept any cancellations or returns after any product has shipped as Phillip Scott sells Wholesale To-The-Trade Only, Phillips Scott is NOT a Retail Business. 

Products designated as "Ready to Ship" shall be shipped promptly after order confirmation. Any request for cancellation of an order for such designated products must be made within one business day from the date of order confirmation. Phillips Scott reserves the right to reject any cancellation requests made after this period and may, at its sole discretion, impose a restocking fee.  

Commercial Freight Terms:    Shipping & Pickup link 
Agreement - You agree to have your product shipped by a 3rd party Professional Furniture Freight Carrier of our discretion unless noted under "Order Comments" and then confirmed in writing by an authorized Phillips Scott representative. Phillips Scott reserves the right to disregard or refuse any customer request at our sole discretion without having to provide justification or explanation.

Shipments - We ship products as soon as available upon our discretion not to incur extreme freight costs.  This may result in multiple shipments unless noted under "Order Comments" and then confirmed in writing by an authorized Phillips Scott representative. Phillips Scott reserves the right to disregard or refuse any customer request at our sole discretion without having to provide justification or explanation.

Responsibility - Phillips Scott's responsibility for product or shipment legally ceases after items are paid in full and have left our premises.  It is the Freight Carrier's responsibility to ensure that products arrive safely and in a timely manner.  All Shipping Fees are billed directly by Carrier prior to delivery to your commercial address. 

Delivery Refusal - Customer agrees to pay for the cost of storage and freight both ways and will incur a 25% cancellation fee and any balance over the 25% will only be available as a credit on file.

Receiving Product:  Reseller Responsibility - It is your responsibility to make sure your receiver ( agent or employee ) of the product inspects, checks, and makes sure that the correct products, finishes, and quantities were received before they are moved out of the original delivery location. Any claim from a location different from the original delivery location will be automatically voided.

Signature Required - Signature of receipt by your agent or employee constitutes full acceptance of all merchandise stated on the bill of lading or electronic clipboard in undamaged condition and that the correct products, finishes and quantities were received. The Freight Carrier Delivery driver cannot leave until you sign the bill of lading. 

Claims:       Claims link

Shipping Claim 
Visible damages/issues: Signature of receipt by your agent or employee constitutes full acceptance of all merchandise stated on the bill of lading or electronic clipboard in undamaged condition and that the correct products, finishes, and quantities were received. The Freight Carrier Delivery driver cannot leave until you sign the bill of lading. If the visible damages/issues are not noted on the carrier's bill of lading they will be considered as having occurred, happened, or been done after the fact and therefore the Authorized Reseller's full responsibility. This will result in your claim being voided automatically by the Freight Carrier.

Concealed damages/issues: Any claim for concealed damages/issues that are, either NOT reported to Phillips Scott within 24 hours of delivery or reported after the products were relocated from the original delivery location, will be considered as having occurred, happened, or been done after the fact and therefore the Authorized Reseller's full responsibility. This will result in your claim being voided automatically.

Pickup Claim
Signature of receipt by your agent or employee at the time of pick up constitutes full acceptance of all merchandise stated on the bill of lading or electronic clipboard in undamaged condition (visible and concealed damages/issues) and that the correct products, finishes, and quantities are being picked up. Therefore, claims for products that were picked up will only be accepted if a product or part is found to have a manufacturing issue within the warranty period of 6 months after examination by an authorized Phillips Scott representative. Any other claims for pick-up orders will be voided automatically. Any other issue or damage that was not reported and validated at the time of pick up is the Authorized Reseller’s sole responsibility.

At no point shall Phillips Scott be held responsible or liable for any extra costs incurred from the claims process. All claims will be handled according to the conditions defined in the    Claims Process.

Product Care: 

We take pride in designing and making our Furniture.  Appreciating and taking care of what you own will make it last for generations.   To ensure that your Furniture maintains its beauty now and for years to come, we want to be sure you understand how to care for it.  Maintenance Instructions are available by clicking this link.     Product Care Link 

Limited Warranty: 

If Phillip Scott determines a product or part is found to have a manufacturing issue within the warranty period after examination by an authorized Phillips Scott representative.  Phillips Scott will supply parts, touch-up kits, allowance for a repair, replace, or a credit on file at their discretion and according to tour Warranty terms.

 Warranty Disclosure link   •   Claims link

Out of Warranty Service:
Phillips Scott provides the following services to existing Authorized Resellers. Repairs, refinishing, parts, hardware, and touch-up kits at discounted rates.

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