Delivery & Pickup

Commercial Shipping


Commercial Shipping:  

Phillips Scott only uses Professional Furniture Commercial Freight Carriers via loading dock or curbside delivery. 


Payment:

All Shipping Fees are billed directly by Carrier prior to delivery to your commercial address. They will contact you for payment.


Freight Minimums:

Phillip Scott has no minimum product re-orders. Keep in mind that the Freight Carrier's minimum fees will be approx. $75.00 - $100.00 in the Southeastern area per delivery billed directly by Carrier prior to delivery to your commercial address. 


Address Correction:

Please ensure the commercial address you supply to Phillips Scott is 100% accurate. This includes the street address, suite #, state, and zip code. Your company will be liable for any additional charges from the Freight Carrier for corrections.


In-Route Address Change:

If you change / correct an address while the product is in-route, your company will be liable for any additional charges from the Freight Carrier for corrections.


How Big are Delivery Trucks:

A 53ft Trailer truck must be able to maneuver in and out of your location risk-free. If the trailer truck cannot deliver due to maneuvering issues, your company will be liable for any additional charges from the Freight Carrier.


Expedited or Guaranteed Shipping:  

Phillips Scott can NOT guarantee any shipping delivery date as we are not a Freight Carrier. We can only guarantee a date that a shipment will be ready to load. Note: If you need a specific urgent date that a product 

needs to get loaded, you must state this in your "Order Comments" to receive a notification back that your date can be accepted. Not all dates can be guaranteed. 


When do I get the Delivery:

Once the Freight Carrier leaves our facility, you will be notified via email within 24hrs with tracking information from Phillips Scott. Please allow approx. 72hrs before contacting freight carrier to confirm a delivery date as this information might not be entered into their computer system yet. 


At Delivery Time:

Freight Carriers do not assist with un-boxing, removal of materials, or product placement. 


Signature Required:

Signature of receipt by your agent or employee constitutes full acceptance of all merchandise stated on the bill of lading or electronic clipboard in undamaged condition and the correct product was received.


Shipping Claim:     Resolution link

If the damage / issue is not noted on the Freight Carrier's bill of lading, this is industry standard and will result in your loss and void your claim. As reported claims not noted on the bill of lading are perceived as happing after the fact / after the time of delivery and can

not be proven.



Warehouse Pickups


Shipping Residential:

If you are shipping to a residential address you need to "Choose Warehouse Pickup" when placing your order. This allows you to organize a Pickup with your carrier that does residential deliveries. We can provide you with referrals if needed.


When Can I Pickup:

You will be notified via email when your order is ready for pickup. Your Order # and Company Name is required to release your order. It is your responsibility to supply your Order # and Company Name to your pickup person / company or it will NOT be released.


Email a Resale Certificate:

We require a copy of your resale certificate on file prior to the merchandise being released if your company is located in the state of  Georgia or your order will NOT be released. 


Hours for Pickups:

Monday - Friday 10:00am – 4:00pm 

Closed for lunch between 12:30pm - 1:00pm


Pickup Location / Instructions: 

Phillips Scott, 6610 Bay Circle - Suite F, Norcross GA 30071. Drive to the back of the building and make a right. Drive to the end of the building and the product is located at the 5th loading dock door from the far end. You will see a Big Red Sign "CUSTOMER PICKUP" by the #5 loading dock door. There is a doorbell by the Big Red Sign, please ring, and the warehouse staff will be with you shortly and retrieve your product for you.


Loading Products:

Phillips Scott will have products ready for you to retrieve from the loading dock. We are not responsible for loading / securing products in pick up vehicles. Phillips Scott does not provide tie-downs or furniture blankets. If your agent or employee ops for Phillips Scott to help load merchandise into the vehicle, Phillips Scott will not be responsible for any damages to the product or the pickup vehicle. Note: We recommend a minimum of 2 people to handle furniture properly.


Signature Required:

Signature of receipt by your agent or employee constitutes full acceptance of all merchandise stated on the bill of lading or electronic clipboard in undamaged condition and the correct product was received. 


Responsibility for the product:

After pickup of goods by your agent or employee, Phillips Scott will not be responsible for charges resulting from damages and the inability of your agent or employee to deliver. If any problems occur, they must be 

handled with your agent or employee who has signed for the pickup.


Storage Fees:

If your product is not picked up after 30 days from the date of your pickup notification a storage fee of $60 per month with be charged to the credit card on file. If we do not receive a response or the products remain in our warehouse for an additional 60 days we then place your product back into inventory and your order will be subject to a 25% restocking fee. The remaining balance will be credited to your Phillips Scott account for future purchases but limited to six months. 


Pickup Claim:     Resolution link 

If a manufacturing issue arises within six months, you are responsible for returning the product to Phillips Scott's warehouse. We will only be responsible for repairs or replacements at our sole discretion.

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