Defective Product

Defective Product
  1. Please note: Our products are made and finished by hand from wood and other natural materials and variation from piece to piece will occur in finish and design.
  2. If a product is determined defected, we will supply parts, touch-up kit, allowance for repair, replace or a credit on file replace at our discretion.  If a replacement is approved merchandise will be shipped to original delivery location only and wholesale customer agrees to have merchandise re boxed and ready for pickup at their expense. 
  3. No allowances will be given on merchandise that shows evidence of consumer abuse.  Pick ups - Only responsible for repairs or replacements when products arrive back at Phillips Scott warehouse location at the customer’s expense. 
  4. Discontinued products purchased at discounted prices are purchased “as is,” and clailms will not be allowed. 
  5. Phillips Scott warranties all products for six months after accepted in good condition.

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