Receiving a Delivery / Damages / Claims (Make driver wait!)

 Receiving a Delivery/Damages/Claims (Make driver wait!)
  1. The receiver of merchandise must be inspected immediately that items are: correct and damage free upon receipt of delivery before signing the Bill of Laden.
  2. Claims for damages, shortages or any problems MUST BE NOTED ON BILL OF LADING or Freight Carrier WILL NOT BE LIABLE AND ANY CLAIMS WILL NOT BE VALID. 
  3. Hold all shipping boxes, damaged items and packing material at ORIGINAL COMMERCIAL DELIVERY LOCATION. 
IF MERCHANDISE IS DAMAGED - PLEASE DO THE FOLLOWING:
  1. All Claims must be filed within 3 business days from receipt of goods.  This includes concealed damages.  CLAIMS FILED AFTER 3 BUSINESS DAYS FROM RECEIPT OF GOODS WILL NOT BE VALID.
  2. Fill in Claims Form - click here
  3. Phillips Scott will contact you within 3 business days of receipt of claim.  If damages are noted on BOL Phillips Scott will help process your claim with the Freight Carrier.  If not noted on the BOL, Freight Carrier WILL NOT BE LIABLE AND ANY CLAIMS WILL NOT BE VALID. 
IF A RETURN AUTHORIZATION IS REQUIRED - PLEASE DO THE FOLLOWING:
  1. Wholesale customer agrees to have merchandise packaged and at the original location ready for the pick up.  Phillips Scott will not provide packing material or transit fees to the original location.  No shipping fees will occur from original location of delivery to Phillips Scott Warehouse, unless specified.  
  2. CLAIMS ARE NOT VALID if Merchandise is not noted on BOL or moved from the original commercial delivery location.
REFUSAL OF DELIVERY / SHIPMENT
  1. Refusing delivery customer agrees to pay for the cost of storage and freight both ways and subjected to a 30% restocking + handling charge and is responsible for the cost of any damages.  Remaining balance will be available as credit memo on file valid for 6 months.

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