Refund Policy

If your merchandise is damaged, please do the following:
  • Note it on the Bill of Laden or print our claim form
  • Return form to support@phillipsscott.com within 3 days of receipt of goods and we will help you process your Freight Carrier claim when noted on BOL. 
  • After 3 days of receipt of goods, all claims must be filled direct with Freight Carrier refer to received BOL.
If a return authorization is required, please do the following:
  • Merchandise must be put back into its original packaging, and customer agrees to have boxed and ready for pickup at customer expense. 
  • Merchandise moved from original packaging and wholesale customer agrees to have boxed and ready for pickup at wholesale customers expense.
  • CLAIMS ARE NOT VALID if merchandise is moved from the original commercial delivery location. 
Cancellation
  • Download and print cancellation form. Complete it and sent it to support@phillipsscott.com or fax it to 912-225-3455.
  • Cancellation forms must be submitted online and received within 7 days after order was placed in order to receive a full refund. Cancellation forms received after 7 days will be cancelled as requested, all deposits taken are non-refundable/items ready to ship or pickup - with balances taken will only be available on credit on file.
  • Custom order not subject to cancellation.
  • If the customer cancels or refusing delivery of a shipment, he or she must pay for the cost of storage and freight both ways. There will also be a 25% restocking change (of total order amount). The remaining balance will be available on file. 

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