Our Terms

Terms & Conditions


General:

These terms and conditions apply to all products sold at Wholesale Pricing to all price level customers. These terms and conditions may not be altered in any way by any oral or other written agreement. Seller's receipt of a deposit constitutes wholesale customer's agreement to all terms and conditions of sale contained on the Phillips Scott website, and that order was entered correctly. Phillips Scott retains title to all products until fully paid for. All prices, products, and/or product dimensions are subject to change without prior notification to customers. All prices listed on the website are F.O.B. Atlanta, Georgia.


To-the-Trade Only:  ( Wholesale Sales - NOT RETAIL ) By submitting your Trade Professional Registration, you are warranting that you are a valid retail business in the design trade, that you are making tax-exempt wholesale purchases for resale to clients. You agree to be bound by this agreement. Phillip Scott reserves the right to cancel orders or terminate relationships at our sole discretion.


Price Level Commitments:       Price Levels / Registration Link         

Dealer Price Level requires $2,500.00 in annual sales after the first year from opening order. If annual sales are not met your Price Level is subject to change and requires you to make a new opening order. The Wholesale Price Level requires has no commitments / no minimum orders or reorders.


Order Balances:      The Order Process link 

Balances of the orders will be billed to the credit card on file the order was originally placed with. If the payment is unable to be processed you will be notified by phone and emailed immediately. If you are unable to resolve the payment issue within 30 days, you will incur a 25% restocking fee and the product will be returned to inventory. Any balance over the 25% restocking fee will only be available as a credit on file.  


Cancellation:     Cancellation link

Cancellation forms must be submitted online and received within 7 days after your order was placed to receive a full refund. Non shipped or ready to Pickup products, canceled after 7 days will incur a 25% cancellation fee and any balance over the 25% will only be available as a credit on file. Custom orders are not subject to cancellation. We accept no cancellations or returns after any product has shipped as Phillip Scott sells Wholesale To-The-Trade Only, we are NOT a Retail Business.     


Commercial Freight Terms:     Delivery & Pickup link

Agreement - You agree to have your product shipped by a 3rd party Professional Furniture Freight Carrier of our discretion unless noted under "Order Comments" and you have received confirmation. 


Shipments - We ship products as soon as available upon our discretion not to incur extreme freight costs. This may result in multiple shipments unless noted under "Order Comments" and you have received confirmation. 


Responsibility - Phillips Scott's responsibility for product or shipment legally ceases after items are paid in full and have left our premises. It is the Freight Carrier's responsibility to ensure that products arrive safely and in a timely manner. All Shipping Fees are billed directly by Carrier prior to delivery to your commercial address. 


Delivery Refusal - Customer agrees to pay for the cost of storage and freight both ways and will incur a 25% cancellation fee and any balance over the 25% will only be available as a credit on file.


Receiving Product:  

Responsibility - It is your responsibility to make sure your receiver ( agent or employee ) of the product inspects, checks, and makes sure that the correct product was received. If this is a Freight Carrier Delivery, the driver can not leave until you sign the bill of laden. 


Signature Required - Signature of receipt by your agent or employee constitutes full acceptance of all merchandise stated on the bill of lading or electronic clipboard in undamaged condition and the correct product was received.


Claims:      Resolution link

Shipping Claim - If the damages/issues are not noted on the carrier's bill of laden, freight carrier will result in your loss and void your claim. As reported claims not noted on the bill of laden are perceived as happening after the fact / after the time of delivery and can not be proven.


Product Care:      Resolution link

We take pride in designing and making our Furniture. Appreciating and taking care of what you own will make it last for generations. To ensure that your Furniture maintains its beauty now and for years to come, we want to be sure you understand how to care for it. Maintenance Instructions are available by clicking this link.


Limited Warranty:          Warranty link      Resolution link

If Phillip Scott determines a product or part is found to have a manufacturing issue within the warranty period after examination by an authorized Phillips Scott representative. Phillips Scott will supply parts, touch-up kits, allowance for a repair, replace, or a credit on file at their discretion.

Out of Warranty Service:

Phillips Scott provides the following services to existing Authorized Resellers. Repairs, refinishing, parts, hardware, and touch-up kits at discounted rates.

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