Terms and Conditions

  1. General
    1. These terms and conditions apply to all merchandise sold and to all wholesale customers. These terms and conditions may not be altered in anyway by any oral or other written agreement. Seller's receipt of a 25% deposit constitutes wholesale customer's agreement to all terms and conditions of sale contained in this document.
    2. All prices, products and/or product components are subject to change without prior notification to wholesale customers.
    3. All prices are F.O.B. Atlanta, Georgia.

  2. To-the-Trade Wholesale Only
    1. By submitting an order you are warranting that you are a valid retail business, that you are making wholesale tax-exempt purchases for resale, and that you agree to be bound by this agreement. We reserve the right to cancel orders or terminate relationships in our sole discretion.
    2. Receiving a Stocking Dealer Price requires a minimum opening order of $2,500.00. Wholesale customers that do not maintain annual order levels (measured by calendar year) equal to or above $2,500 will be required to purchase at Non Stocking Dealer Price.

  3. Sales Order Minimums/Freight Fees
    1. There are no minimum merchandise re-orders but wholesale customer will incur a $75.00 - $100.00 minimum freight charge from Furniture Freight Carrier.

  4. Billing/Payment Methods
    1. All major credit cards and checks accepted. (A $50 fee will be due on all returned checks.)
    2. All in stock merchandise is billed in full prior to shipping.
    3. The 25% deposit is due in advance on all built to order merchandise. The remaining balance is due in full upon completion of the order prior to shipping.
    4. Phillips Scott retains title to all merchandise until fully paid for by the customer.

  5. Cancellation
    1. Cancellation forms must be submitted online and received within 7 days after order was placed to receive a full refund. Cancellation forms received after 7 days will be canceled as requested, all deposits taken are non-refundable/items ready to ship or pickup - with balances taken will only be available as credit on file.
    2. Download and print Cancellation Form. Download this form and send via email support@phillipsscott.com or fax 912-226-3455.
    3. Custom orders are not subject to cancellation.
    4. Cancelling/Refusing delivery of a shipment. The customer agrees to be pay for the cost of storage and freight both ways, as well as pay a 25% restocking/handling charge (of total order amount). Remaining balance will be available on file.

  6. Freight Terms
    1. Once your merchandise is paid in full it is the freight carriers responsability to insure that products arrive safely and in a timely manner.
    2. Orders will be shipped (COLLECT) via Furniture Freight Carrier unless otherwise specified on each order.
    3. Freight shipments are to COMMERCIAL LOCATIONS ONLY via loading docks or curbside delivery.
    4. We ship products as soon as available and this may result in multiple shipments unless otherwise specified on each order.
    5. Phillips Scott's responsibility for the shipment ceases after items are paid in full and accepted in good condition by Freight Carrier.
    6. Phillips Scott will not be responsible for charges resulting from inability of carrier to deliver.
    7. Please note: Freight carriers do not assist with un-boxing, removal of materials, or product placement.
    8. Warehouse pickups: Wholesale customers are responsible to provide a resale tax certificate prior or items will not be released. After items are ready, wholesale customers are fully responsible to deal directly with carriers if any type of claims arise.

  7. Receiving a Delivery/Damages/Claims (Make driver wait!)
    1. The receiver of merchandise must be inspected immediately that items are: correct and damage free upon receipt of delivery before signing the Bill of Laden.
    2. Claims for damages, shortages or any problems MUST BE NOTED ON BILL OF LADING or Freight Carrier WILL NOT BE LIABLE AND ANY CLAIMS ARE NOT VALID.
    3. Hold all shipping boxes, damaged items and packing material at original commercial delivery location.

  8. Defective Product
    1. Please note: Our products are made by hand from wood and other natural materials. Variation from piece to piece will occur.
    2. If any products are defected, we will supply repair parts, replace, or provide an allowance for local repair at our own discretion.
    3. No allowances will be given on merchandise that shows evidence of consumer abuse.
    4. Discontinued products purchased at discounted prices are purchased “as is,” and claims will not be allowed.
    5. Phillips Scott warranties all products for six months.